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Delivery times may vary depending on your location and the country from which your order is shipped.

WITHIN THE EU: Standard delivery usually takes 2–6 business days.
OUTSIDE THE EU: Standard delivery usually takes 5–7 business days.
EXPRESS DELIVERY: If you’ve selected the express option, delivery will take 1–3 business days.

DURING PEAK PERIODS: Please note that delivery times may be slightly longer during major sales or holidays, such as Christmas.

PRE-ORDER ITEMS: For pre-orders, please refer to the estimated delivery date listed on the product page.

We charge SEK 120 / NOK 120 / EUR 12 / GBP 12 / CHF 12 for packages that are returned to us due to non-delivery. This fee covers return shipping and handling costs.

If you are located outside the EU, your order may be subject to VAT and customs duties upon arrival in your country. In such cases, you will be responsible for paying these import duties and taxes.


Please note that GLAS has no control over these charges. Because fees vary between countries, we cannot predict the exact cost in advance. For the most accurate and up-to-date information, we recommend contacting your local customs office.

Within the EU
All relevant import taxes and duties are already included in the product price. You will not be asked to pay extra upon delivery.

United States (as of August 29, 2025)
The U.S. has ended the de minimis exemption. This means all shipments, regardless of value, may now be subject to customs duties and import fees. Previously, orders under USD $800 were often duty-free, but this is no longer the case.

With this we suspended our US webstore, while reassessing logistics, pricing, and long-term sustainability.


United Kingdom
For orders above £135, customs duties may apply. These charges are displayed at checkout.

Switzerland
All orders are subject to import duties, which are calculated based on the total order value.

Important Note:


All standard customs charges are already included in your order total at checkout, except for the US — GLAS handles these expected costs on your behalf. However, if you are charged more than what was deducted, please contact us at customerservice@glaseyewear.com and we’ll gladly help reimburse the difference.


Once your order has left our warehouse, you’ll receive a delivery confirmation email containing a tracking link — sent to the email address you provided at checkout.
By clicking the link, you can follow your package’s journey all the way to your doorstep.

If you haven’t received your tracking email or number, please check your spam or junk folder, as these messages sometimes end up there.
If you still don’t see it, please contact our Customer Service Team at customerservice@glaseyewear.com, and we’ll be happy to assist you.

Track and manage your order directly on our website

With our new tracking system, you can now easily track and manage your order directly on our website.

You have two simple ways to access your order details:

  1. Log in to your account on our website, or

  2. Click the chat icon (💬) in the bottom right corner of the page and select “Track and manage my orders.”

Then, just enter the email address or phone number you used when placing your order.
You’ll receive a one-time verification code — once you enter it, you’ll be able to:

  • View all your past and current orders

  • Track your deliveries in real time



If your package is trackable, you can click the link in your shipping confirmation email to follow your order.


Please note that it may take up to 48 hours from the time your package leaves our warehouse for the tracking link to show updates.

If your package is taking longer than expected to arrive, please contact our Customer Service Team at customerservice@glaseyewear.com, and we’ll help you track and locate your package.